|3700 Bay Area Blvd Ste HB5-10||1102 John Glenn Blvd|
|Houston, Texas 77058-1160||Titusville, Florida 32780|
IMPORTANT INFORMATION ONLY FOR CURRENT ELIGIBLE RETIREE MEDICAL PARTICIPANTS USA is in the process of transitioning all Retiree Medical Benefits. Current eligible participants should have received numerous communications on this change, IF the address current on file is correct. The current Cigna Retiree Medical Plans ended June 30, 2016 and transitioned to Willis Towers Watson – One Exchange effective July 1, 2016. Open enrollment began May 28, 2016.
If you CURRENTLY HAVE Retiree Medical benefits and have not received your package, you must ensure your mailing address and phone number is correct so that you can receive important information from the Willis Towers Watson One Exchange. If you currently have Retiree Medical benefits and have moved or you have NOT received information regarding this change, please email your correct address and phone number to USAHumanResources@usa-spaceops.com ASAP! When emailing address and/or phone number changes, please include your full name, last 4 digits of your Social Security Number (so that proper identification can be made). Be sure to include your current mailing address and a good contact phone number.
If you are a current Retiree Medical Participant you are entitled to a copy of the Summary Plan Description and Material Modifications of the Plan for which you are a participant. To request a copy of the applicable plan document, you may call 321-282-2592 or send an email to USAHumanResources@usa-spaceops.com. Please allow 30 days to process your request and for distribution of the documents.
Current Status of USA – As of September 30, 2014, USA no longer holds active contracts and will not pursue future contracts. However, USA will continue to operate in an administrative business capacity to manage government contract close-out requirements. Close-out of government contracts historically takes 5-7 years. The eventual closure of USA necessitates that USA begin reviewing the benefit-related plans it currently administers. At the time that any plan is affected, participants in those plans will be promptly notified.
If you need USA assistance, please email your request to USAhumanresources@usa-spaceops.com or call 281-282-2592.
For questions or to report concerns pertaining to ethics or standards of business conduct, contact the USA Ethics/Ombuds Office by email at firstname.lastname@example.org.
In the event that you need service from a USA benefit provider, contact the provider directly. Please refer to the USA Provider Contact List for reference.